Privacy Policy

This Privacy Policy explains how Sparkle Cleaning Services ("we", "us", "our") collects and uses your personal information when you contact us, request a quote, or use our website. We are a family-run cleaning business based in Keyworth, serving homes and businesses across South Nottingham.

Who we are

Sparkle Cleaning Services is the data controller responsible for your personal information. You can reach us at:

• Address: 43 Wolds Drive, Keyworth, Nottingham, NG12 5FT
• Email: info@sparklenottingham.com
• Phone: 07539 846251

What information we collect

We only collect what we need to give you a quote and carry out cleaning work you have asked for. This may include:

• Your name, phone number and email address
• Your postcode and address, so we can quote accurately and reach you
• Details of the cleaning service you are interested in and any notes you send us
• Basic website usage data (see our Cookie Policy)

We do not knowingly collect information from children, and our services are aimed at adults arranging cleaning for their home or business.

How we use your information

We use your information to:

• Respond to your enquiry and prepare a quote
• Arrange, carry out and manage the cleaning services you book
• Contact you about your booking, including confirming dates and access
• Send invoices and keep basic records for tax and accounting
• Improve our website and services where you have consented to analytics cookies

Our lawful bases

Under UK GDPR we rely on the following lawful bases:

• Contract - to provide a quote and the cleaning services you request.
• Legitimate interests - to respond to enquiries and run our business, in a way you would reasonably expect.
• Consent - for optional analytics cookies, which you can accept or decline.
• Legal obligation - to keep financial records as required by law.

Who we share it with

We do not sell your data. We only share it where necessary to run our business, for example with:

• Our email provider (Brevo) which delivers enquiry emails to us
• Our website host and Cloudflare, which help keep the site secure and online
• Our accountant or HMRC, where required for tax and bookkeeping

These providers only process your data on our instructions and are required to keep it secure.

How long we keep it

We keep enquiry details only as long as needed to respond and, if you book, for the duration of our work together plus a reasonable period afterwards. Financial records are kept for at least six years as required by UK tax law. After that we securely delete or anonymise your information.

Your rights

You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these, email us at info@sparklenottingham.com and we will respond within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Security

We take reasonable steps to protect your information, including using a secure (HTTPS) website and limiting who can see your details to those who need them to do their job.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. Please check back occasionally.

Contact us

For any questions about this policy or your data, contact Sparkle Cleaning Services at info@sparklenottingham.com or 07539 846251.