These Terms and Conditions apply to cleaning services provided by Sparkle Cleaning Services and to the use of our website. By booking our services you agree to these terms.
About us
Sparkle Cleaning Services is a family-run cleaning business based at 43 Wolds Drive, Keyworth, Nottingham, NG12 5FT, serving Keyworth and South Nottingham. You can contact us at info@sparklenottingham.com or 07539 846251.
Quotes and bookings
- Quotes are based on the information you give us and are an estimate until we confirm the job. If the work turns out to be significantly different from what was described, we may adjust the price after discussing it with you.
- A booking is confirmed once we have agreed a date, time and price with you.
- You are responsible for providing safe access to the property at the agreed time.
Our service
- We aim to provide a reliable, thorough and friendly cleaning service, carried out by DBS-checked cleaners.
- We supply our own cleaning equipment and materials unless agreed otherwise. If you would prefer us to use your products, please let us know in advance.
- Some tasks, such as heavy build-up, mould or specialist stain removal, may not be fully resolvable in a standard clean. We will always tell you if we think that is the case.
Pricing and payment
- Prices are agreed before work begins. Any extras must be agreed with you first.
- Payment is due as set out on your invoice or as agreed at booking, by the methods we accept (cash, bank transfer or card).
- Late payment may result in us pausing future bookings until the account is settled.
Cancellations and rescheduling
- Please give us as much notice as possible if you need to cancel or move a booking. We ask for at least 24 hours' notice where possible.
- If we cannot gain access at the agreed time, or a booking is cancelled at very short notice, we may charge a reasonable fee to cover the reserved slot.
Our satisfaction guarantee
We want you to be happy with the result. If something is not right, tell us within 24 hours of the clean and we will return to put it right at no extra charge, where the issue is something we reasonably should have covered.
Your property and our liability
- We treat your home and belongings with care. Please tell us in advance about any fragile, valuable or special-care items.
- We are fully insured. In the unlikely event of accidental damage caused by us, please report it within 24 hours so we can deal with it fairly through our insurance where appropriate.
- We are not liable for pre-existing damage, wear and tear, or issues arising from items not disclosed to us.
- Nothing in these terms limits our liability for death or personal injury caused by negligence, or anything else that cannot be limited by law.
Complaints
If you have any concern about our service, please contact us at info@sparklenottingham.com and we will do our best to resolve it quickly and fairly.
General
These terms are governed by the law of England and Wales. We may update them from time to time; the version on our website at the time of your booking applies. If any part of these terms is found to be invalid, the rest remain in force.
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